NED Holdings Privacy Policy

NED Holdings is committed to protecting the privacy of its website users and members. This policy covers all visitors to our website and the NED Holdings app. NED Holdings uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation 2016 requires us to ensure that any personal information you provide us is:

For the purposes of EU data protection laws, NED Holdings is the data processor in relation to any personal information you submit. The data controller is/are your Customer(s) with whom you have a commercial contract, and who choose to use the NED Holdings system in order to process the required data.

You can contact NED Holdings by telephone on +8453024780 or by mail at NED Holdings, Oak Business Centre, 79-93 Ratcliffe Road, Sileby, Leicestershire LE12 7PU.



What Personal Data do we record?

Your personal information is only collected when

Any personal information you provide will only be viewed by us and Members who have been given permission by you to view this information. Such personal information includes

When you use our website or subscribe to our service as a Member, you agree to our use of the information that you provide to us in accordance with this policy.



How do we use your Personal Data?

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

We do not use ‘special category’ information.



Purposes for which we use your Personal Data.

We use your information in a number of ways:

Purposes for which we hold the personal information

Legal Basis

To Register you as a Member User on NED Holdings

It will be necessary for the performance of the contract between you and us.

To allow the use of other functions available to NED Holdings Members (Reporting, Internal Records, Internal Assessments)

It will be necessary for the performance of the contract between you and us.

To manage NED Holdings Member queries or complaints

It will be necessary for the performance of the contract between you and us.

To track the training of users on specific tasks and functionalities as part of the on-line training functionality

It is in our legitimate business interests to track trainig in order to ensure that the contracts that we have in place with the NED Holdings Member (Data Controller) are met and user has the best possible experience of the system.

To notify you about changes to our terms & Conditions, Security Policy or Privacy Policy.

It will be necessary for our legitimate business interests, namely to ensure you are aware of our current terms and conditions

To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

It will be necessary for our legitimate business interests to ensure you receive the best experience possible when accessing and using our website. We will comply with our cookie policy when processing this information

To contact you to invite you to user forums, seminars and workshops associated with the NED Holdings System and User Experience.

It will be necessary for our legitimate business interests, namely to develop products, services, applications and designs that attract and retain customers, improving customer interaction with our sites.

To contact you to undertake user satisfaction surveys.

It will be necessary for our legitimate business interests improving user experience with our sites.

To provide you with updates on our services and functionality

This will be done after you give your consent for us to do. You can subscribe to the update service and consent can be withdrawn at any time by clicking on the unsubscribe button on the communications.

We will only use your personal information for the purpose(s) for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

What about “cookies”?

When you first visit the website, we may send you a cookie.

A cookie is a small file that is placed on your computer’s when you visit the website and makes use of the website easier and quicker for you.

We may also use cookies for the compilation of certain statistics relating to the use of the website which does not identify you personally. Such information may include the number of visits, average time spent and other statistics relating to website use. Where we do compile such statistics. These statistics will not include any information which could identify you. We may share this information with our clients and partners, but only in generic form, to help them to understand how NED Holdings users use areas on the website. If you do not wish to accept cookies please contact us.



How secure is my data?

We take security of your data stored in our systems seriously. NED Holdings is a secure environment and transfer in and out of the system is encrypted.

All information you provide to us is stored on AmazonAWS in the EU (Ireland) or our secure servers in the United Kingdom.

Please see our NED Holdings Server and Data Security Policy for further details:



Disclosure of your information

In addition to your customer we may share your information with the following third parties:

Email Services

How we manage our electronic communication with you. This is done through the NED Holdings System or Gmail.

IT Services

Your data is located on AmazonAWS in the EU (Ireland) or UK2 in the UK (EU) and does not leave the EU (Ireland and UK). As part of our other business systems we store some data on secure G Cloud under G Suite Agreements that have been updated in accordance with the GDPR. Kartra is a service we use for emailing news about the system and has also been updated in accordance with GDPR.

Mailing Services

Addressing of printed material will be provided by NED Holdings System and then delivered by the Royal Mail.

Social Media

We use the services of Google, LinkedIn, and Twitter as part of our customer engagement

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.



How long will we store your Personal Information?

We will store your personal information as follows:

Legal basis

Length of time

Where we use/store your data because it is necessary for the performance of the contract between you and us

We will use/store your data for as long as it is necessary for the performance of the contract between you and us

Where we use/store your data because it is necessary for our legitimate business interests

We will use/store your data until you ask us to change it, or stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for as long as it is necessary for the performance of the contract between you/ your customer and us (or, if earlier, we no longer have a legitimate interest in using/storing your data)

 

Access to personal information – Your Rights

In accordance with the General Data Protection Regulation 2016

If you wish to exercise any of your legal rights, please contact our customer services team by writing to the address at the top of this policy.

You also have the right, at any time, to lodge a complaint with the UK Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you



NED Holdings Software & Service Communications:

From time to time NED Holdings may communicate some news of updates to our products on system or via email. Emails are sent via Zoho Campaigns which is also GDPR compliant and you can unsubscribe at any time.



Changes to this statement

NED Holdings reserve the right to change this statement at any time by posting revisions on the website. This privacy policy is not intended to, and does not, create any contractual or other legal rights.



Other terms of use

Whilst we endeavour to ensure that this site is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. By accessing any part of this site, you shall be deemed to have accepted these terms in full. These terms shall be governed by and construed in accordance with English Law.